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LEGAL STUFF, T&C's & POLICIES ETC...


Fasten your seat belts, here we go...

CANCELLATION POLICY - We offer a 14 days cooling off period for full refund. After this period any cancellation that is not the fault of Bounders, and is made less than 60 days before the original photo session date, may result in a £145 cancellation fee (to cover loss of earnings), plus any travel and accommodation costs incurred by Bounders.

All refund requests are at Bounders' discretion.  Refunds may take up to 90 days to be processed, however we will endeavour to refund in a reasonable period of time. 

 

WEATHER POLICY - The weather during your photo session can make all the difference to the end results of your Bounders Experience. There are some conditions (.i.e. rain & heavy cloud) that make it very difficult to produce work to the high artistic standards Bounders work to. Therefore, we will do everything we can to make sure you have reasonable weather for your photo Experience. This may involve changing the scheduled time at short notice to benefit from a suitable weather window, or postponing the session at short notice. To minimise disruption to your Experience, we take any changes very seriously. It’s possibly the hardest decision we have to make. We will always discuss our options with you first, but the final decision belongs to Bounders. We ask that you keep reasonable time available either side of your scheduled photo session. Depending on the Experience, this could be several hours either side of the start time (Summer Sunset/Senior/Tutorial), or up to 24 hours either side (Original Weekend, Peaks Mini-Break or UK-Wide Experience). Sometimes it is necessary to reschedule multiple times before a session can go ahead. Please be aware that siting 'rescheduling' as a reason for a refund request is not usually accepted until at least the third reschedule has failed. Working with the fabulous British weather often requires substantial patience, but it is always rewarded in the end.  

MONEY BACK GUARANTEE TERMS & CONDITIONS - To qualify for a full refund offered by our Money Back Guarantee, you must have completed the photo session and viewing time. Refunds on bookings, vouchers, incomplete photo sessions or viewing times that are not the fault of Bounders will be at Bounder’s discretion (the exception being within the 14 day cooling off period after any Experience purchase - see Cancellation Policy above).

WALL ART PAYMENT SCHEDULE OPTIONS - We want to make our wall art  as accessible as possible to all dog owners. We offer interest-free monthly payment schedules for all wall art. Purchases can be split equally over a maximum of 3 months. How many months payments are split over will be at Bounder’s discretion. Receiving your wall art before all payments are made will also be at Bounder’s discretion.  

​If you have any further questions, please email us.

info@bounders.co.uk

 

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TERMS & CONDITIONS FOR BOUNDERS EXPERIENCE NEWSLETTER SUBSCRIBERS & EXCLUSIVE MEMBERS CLUB 

By accepting the terms and conditions you are agreeing to

Bounders Dog Photography adding the details you supplied to our database,

and emailing you periodically with news, offers and promotions we hope will interest you.  

 

- What we WILL do with your contact information -

We will use this to invite you into the closed facebook group, and to contact you as detailed above.

- What we WILL NOT do -

Your details will be kept secure and never passed on or sold to anyone outside of Bounders.

You can leave the club (group) at any time, and request we remove your details from our records by emailing info@bounders.co.uk 

PRIVACY STATEMENT

1. INTRODUCTION

1.1 In this policy the terms “we”, “us” and “our” refer to Bounders Photography and it’s representatives.

1.2 We are committed to safeguarding the privacy of our users and customers.

 

2. WHAT WE WILL NOT DO

2.1 We will never sell or share your personal information to third parties unless at your request.

2.2 We will always take appropriate measures to ensure your data is as secure as reasonably possible.

2.3 We will not use your data to contact you about anything other that what you have given us express consent for.

 

3. DATA COLLECTED

3.1 We collect and record your name, phone number and email address when you choose to provide it.

3.2 Your IP address is recorded as part of the cookie and Facebook pixel tracking system - see section 6.  

 

4. WHO COLLECTS IT

4.1 Our digital marketing consultant collects your contact details on our behalf through means of our digital marketing via Facebook.

4.2 We may also collect it directly from you over the phone or in person if you choose to provide it.

5. HOW IT IS COLLECTED

5.1 Your details are collected via the landing page you were directed to from the Facebook advertisement that you clicked on.

5.2 Your details may also be collected over the phone when booking.

 

6. FACEBOOK PIXELS

6.1 We use Facebook pixels in our landing pages and thank you pages so that we can target users who have shown interest in our offers or advertisements with future campaigns.

6.2 Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive specific types of information and use that information to provide targeted ads in line with GDPR.

6.3 No personal information is contained in or collected as a result of using these cookies or pixels.

6.4 You can opt out of remarketing pixels and technologies by using this link http://www.networkadvertising.org/choices.

 

7. HOW IT WILL BE USED

7.1 Your phone number, name and email address will only be used by us to contact you in relation to the offer,

or similar offers from us we believe would be of interest to you, if you opt into it.

 

8. WHO IT WILL BE SHARED WITH

8.1 Your information will not be shared with anyone other than employees or contractors of Bounders Dog Photography for the purposes outlined in this document where consent to do so is given.

 

9. HOW LONG IT WILL BE STORED FOR

9.1 You details will be stored as long as we are in discussion about the promotional offer or future purchases, unless you request otherwise.

9.2 You can contact us at any time via info@bounders.co.uk to request the permanent deletion of any data we hold on you.

 

10. COOKIES

10.1 What are they – they are small text files that are placed on your machine to help the site provide a better user experience.

10.2 Why are they used - generally cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics and Facebook Pixels.

10.3 How can I disable cookies - as a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the ‘About Cookies’ website which offers guidance for all modern browsers - which you find here http://www.aboutcookies.org/.

 

11. WHERE IT WILL BE STORED

11.1 The data you provide us will be stored within our landing page provider ‘ClickFunnels’, within our own phone/email records and within a secured spreadsheet.

 

 

CONTACT US - If you have any questions about any of the above, please contact us at info@bounders.co.uk

Hopefully, that's enough of that.....

Would you like to look at all the lovely puppys now?

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